Refund policy

We stand by the quality of our products. You can request a refund within 30 days of receiving your order.

Our team will take a look at your request and get back to you as quickly as possible.
Refunds or exchanges are guaranteed for orders with:

  • Damaged or defective items

  • Incorrect items

If your request qualifies, you’ll receive a full refund to your original payment method.

When submitting a refund request, please include:

  • Your order number

  • A brief description of the reason

  • Clear photos of the item (if applicable)

Please send your refund request to info@marvane.com
Our support team responds to all requests within 24 hours.

Returns & Exchanges

We accept returns for:

  • Damaged, defective, or incorrect items

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

We do not accept returns for general “change of mind” unless approved by our team after reviewing your refund request, or if it falls under our "30-Day Money Back Guarantee".

Order Cancellations

Once you place an order, it begins processing immediately in our system and is quickly forwarded to our fulfillment facility. Because of this, the window to cancel is very short.

If you need to cancel, please contact us within 15 minutes of placing your order at info@marvane.com — we'll do our best to catch it in time and issue a full refund.

After this 15-minute window, your order has already moved into processing and shipping, and we are no longer able to cancel it. In that case, our standard return and refund policy will apply instead.

Important Notes

  • We are not responsible for deliveries to the wrong address if the address was entered incorrectly at checkout.

  • Refunds are processed to your original payment method once the returned item is received and inspected (if applicable).